A diagnostic, across the whole council, was used to help clarify the main project themes and begin engaging with senior managers. From this, different areas were selected for more detailed service reviews. The CSF Directorate was selected as it was viewed as a ‘difficult’ service.
The CSF teams focused on high volume or poor performing processes where improvements would have the biggest impact. The Adoption and Permancy team chose to look at Domestic Adoptions and the family finding process. The Fostering team worked on the recruitment of foster carers’ process.
Newly mapped processes were developed and subsequently transformed into implementation plans. These were then rolled out with Lean foundation tools such as Information Centres, 5S (a workplace organisation tool) and standardisation to support and sustain change within the teams.