A diagnostic was conducted to fully understand the current state. Process maps were developed by working with 3 key groups – those requesting, those collecting and those recording the information. This meant representatives of all those involved at any stage of the process fed into the diagnostic. Speaking with Commissioners ensured clarity on what information was needed, whilst speaking to those collecting and recording the information identified where errors might occur (including causes).
Using the current state understanding and working with front line staff, a new high-level process was developed that reduced duplication, reduced manual entry of information and automatically checked for obvious data errors. This was simpler and more effective for reporting the required information quickly