Hyde were concerned that there were duplications and inefficiencies in their support services. Key findings from the beginning of this review showed that although staff were committed to doing the right thing for the resident, sharing information and knowledge across teams was not systematic. Support was very process-driven and reactionary, with little scope in the current process to be pro-active.
Ways of working were not standardised (e.g. use of spreadsheets and non-standard updates across systems created duplication). Â There was no robust process for prioritising referrals and a lack of clarity across teams as to who was responsible for which type of service.