Whilst CSD were performing well against self-set KPIs, it was clear that inefficiencies remained in some processes, specifically the CI review identified these as being the Procure to Pay, Establishment, Payroll and Training Administration processes – they became known as the ‘The Big Four’. All of these require input from, or pass an output to, other teams across the organisation.
The Big Four processes were the focus of the Ad Esse-led review – looking at them from an end-to-end perspective, with the aim of redesigning fit-for-purpose processes.