Within a month of completing the workshops all staff at all offices were using the new processes. Information Centres were up and running with now accurate information and the backlog of activity sheets were completely cleared.
Standardisation and the removal of non-value-adding activity have released capacity to move resource where it is most needed, covering sickness and absences. There is now no worry of ‘that’s not how we do it here’.
Work environments are easier to use and navigate with less time searching for kit or items before visiting patients.