A one-day initial 5S workshop took place with the Housing Officers including an introduction to the principles of 5S before putting theory into practice and ‘sorting’ and ‘setting’ the office space. The team agreed the criteria for the sort phase and used this as a guide to remove broken or equipment, unnecessary stationery and out-dated paperwork. The team then applied the same criteria to bulky office furniture which, up until that point, had been vital storage. Once everything had been quickly removed the team started to ‘set’ the office space by identifying and labelling the best places for the necessary items and putting mechanisms in place to help alert them if items went missing or were put back in the wrong place. Further work to ensure that the ‘setting’ of the office is continuously improving will be supported by the BIAs along with regular audits conducted by the Housing Officers themselves to ‘sustain’ the new working environment.