The project was delivered as three interlinked elements.
Rapid Improvement Workshop (RIW)
RIWs focus on eliminating waste in a targeted process, or problem area, to deliver breakthrough improvements in a shorter period of time than a service review. A cross-functional team participated in workshops to analyse the current, redesign and implement the majority of the new process by the end of the RIW.
Lean thinking training
The entire Finance Department was introduced to Lean Thinking. In addition they were shown practical examples from the current state analysis, how the project team arrived at the future state, and they were given an opportunity to contribute suggestions and concerns.
Information centres
The team developed an Information Centre, covering project planning, performance measures and problem solving.