We recognise the importance of improving the environment within which processes operate, as well as the processes themselves. When embarking on a transformation of their Adult Social Care services, East Sussex County Council identified issues that showed them this need to change their environment. As part of the wider transformation, we introduced 5S, a Lean tool used to create order and enable easy identification of waste and any abnormalities within the working area. Roll out of 5S with a number of teams across Adult Social Care formed part of the roll out of Lean Foundation across the department, which also included use of Information Centres.