The Neighbourhoods Team identified that it was currently involved in a total of 29 processes. These processes were analysed and sorted based on the ability to identify any quick wins, scale of the problems and team resource used in the process. Any quickwin processes, along with any very problematic and time-consuming processes, were tackled first.
On analysing this list, the team identified 3 processes that were not adding any value and were taking up significant amounts of team time – Tenancy Audits (purely administrative), Cleaning Inspections (duplicating visits) and Visiting Sheets (duplicated administrative task). These three tasks were stopped with immediate effect.