The review was broken down into three stages:
Diagnostic
Staff interviews, SIPOC(Supplier/input/process/output/customer analysis), data analysis and a current state Value Stream Map were completed to identify the issues. Unclear roles, duplication and silo working were found to be the main problems in the process.
Re-design
A new ‘future state’ process was designed (implementable in the short-medium term), alongside a standard suite of tools and templates stored in one location to prevent duplication and time lost searching for documents.
Implementation
A 32-item implementation plan was produced, with the bidding success rate being measured against a much lower cost base and a significant improvement in the Return on Investment (ROI) expected – winning similar levels of business at a much reduced headcount.