Poplar HARCA, a housing association in the East End of London, manages around 9,000 properties. Many of the older properties were built before modern construction, insulation and ventilation standards were introduced.
Poplar HARCA’s Property Services team had a number of longstanding process problems that they wanted to resolve. In a week, the team reviewed and improved three different processes: dealing with condensation and mould, repairs to properties following leaks, and repairs recharges. This case study just looks at what was achieved on the first process.