Many of us know that hospital waiting times have increased over the past two years. With Covid still creating additional demand for medical assistance and fewer staff available due to sickness, a trend of long waiting times is not ideal, but it is the new ‘normal’.

So how do you know whether wait times are abnormally long? Is there something within your control that you can investigate and resolve?
 
This is where control charts can help. By using this tool, you can identify statistically significant spikes or drops in your data. You can also make your wait times more predictable, helping you to manage your customer expectations.
 
Access our control chart resources below to manage your process performance.