(from possibility to actuality)

Working with you to make social purpose organisations the aspiring standard for operational excellence.

NEW EVENT: How to restructure the right way (For Higher Education)

Tues 15th Jul 2025 | 12pm - 1pm | Virtual (MS Teams)

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Why Lean?

Fundamentally, Lean Thinking is based on understanding what your customers need, and what they value from the services you provide them. Finding ways to spend more of your time doing this, and doing it better whilst simultaneously removing work that eats up your time and effort but adds no value to your customers.

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Our clients

100% of our work is with organisations that have a social purpose, or to put it a different way, organisations with a purpose that transcends a profit motive.
Including but not limited to: Social Housing, Charities, Hospices, Local Authorities, Higher Education, Healthcare Criminal Justice, Non-Profits.

Client stories
Lean Qualification

Get yourself an internationally recognised Lean qualification.
Take our ‘Introduction to Lean’ course today for only £100, and get a LCS L1A qualification for your CV.
Use discount code LAUNCH50 for 50% off.

Access course here
Our next event

Book a place onto our in-person ‘Harnessing the Power of Lean and CI’ seminar. This event is dedicated to sharing the transformative power of Lean and Continuous Improvement, enabling you to optimise your organisation and achieve outstanding outcomes, even when resources are scarce.

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How we can help you

Performance Improvement Consultancy

With customer expectations and needs changing all the time, and challenging social and economic conditions, how do you know if you are delivering the right services in the right way, creating maximum value, without compromising on quality, compliance and profitability?

We use Lean Principles to design organisations, services and processes with you that deliver more customer value whilst simultaneously being more effective, efficient, cheaper, higher quality and better performing.

Develop your Continuous Improvement Capabilities & Culture

Developing a high-performing continuous improvement culture requires in-house expertise to thrive. It is not sustainable to rely on others to drive your improvement agenda.

We work with clients to develop in-house continuous improvement expertise, including improvement practitioners (akin to internal consultants) who can facilitate improvement; we up-skill and mentor leaders in how to cultivate and nurture a continuous improvement culture, and we work with your front-line colleagues on embedding a problem-solving mentality and delivering service improvement.

Bespoke Process-Driven Digital Solutions

Our digital service ensures everyone can achieve not just their future state but their ideal, aspirational state too, in a timeline that would have previously been thought unachievable.

What we offer is true digital transformation, powered by excellent process design and enabled by straightforward reliable tech.

Our solution resolves the current issues surrounding custom development (with the related expenses and long timelines) or off-the-shelf products (with the constraints and expensive customisation). We can create custom systems in less time than an off-the-shelf product could mobilise for you, and the biggest win – it is fully customisable and therefore can easily be improved and adapted in line with your services and processes, rather than being a hinderance.

Service Charge Excellence

Now for something very niche...

For many years, service charges have been a challenge for housing providers. Grappling with the changing demands of customers, interpreting leases, meeting legislative requirements, and maximising recovery... all require very different skills. It is understandable that organisations have struggled to tackle the problem, too often being put in the ‘too hard to do’ box.

At Ad Esse, we have been working in the social housing sector since 2010 to address the problem of service charges, but in recent years the support required called for a more specialist knowledge of lease and legislation, and so in 2022, Ad Esse Service Charges was born.

Since then, we have been helping the sector tackle the problem of service charges and aspiring to create service charge excellence everywhere we go.