Make better decisions with dynamic data With help from Power BI Getting an accurate picture of your performance is a challenge. Are you using the right metrics? Are you looking at the latest results? Can you use this information to make informed decisions and to improve your performance? We find that the answer is often “no”. […]
Episode 6: Katie Hart (Part 1) Understand, communicate and engage your customers with neuromarketing Katie Hart is an expert in neuromarketing and helps organisations practically apply neuroscience to understand why people behave the way they do. This is useful for leaders, CI practitioners and CI champions who want to engage others in improvement programmes, as well […]
Are you wrestling with high demand? Is your capacity a match for demand? Flattened by your workload? It’s a challenge when your workload is ever increasing and the people who need you the most are sat in the growing backlog. If this is familiar, it sounds like your demand is greater than your capacity. Keep reading below to see […]
How to integrate organisations effectively Are you undergoing or about to begin a merger? Integrating organisations is a great opportunity to scale up and become more robust, so you can increase your ability to provide the best possible support for your customers. But it’s a big undertaking. If you’ve ever moved in with someone, you’ll […]
Capacity Assessment Do you have the right capacity in place to meet demand? One challenge all teams have in common is how to ensure they have the right capacity in place to meet their demand. This is often complicated because: Demand can change over time and correct capacity yesterday does not mean correct capacity tomorrow […]