How to integrate organisations effectively by Ad Esse Consulting

How to integrate organisations effectively

How to integrate organisations effectively Are you undergoing or about to begin a merger? Integrating organisations is a great opportunity to scale up and become more robust, so you can increase your ability to provide the best possible support for your customers. But it’s a big undertaking. If you’ve ever moved in with someone, you’ll […]

Capacity Assessment Graph by Ad Esse Consulting

Capacity Assessment

Capacity Assessment Do you have the right capacity in place to meet demand? One challenge all teams have in common is how to ensure they have the right capacity in place to meet their demand. This is often complicated because: Demand can change over time and correct capacity yesterday does not mean correct capacity tomorrow […]

Customer Journey mapping example by Ad Esse Consulting

Capturing & communicating the customer experience effectively

Capturing & communicating the customer experience effectively Why do you need to understand the customer experience? When you’re busy working to get through a mountain of tasks or constantly being pulled into various meetings, it’s easy to lose sight of why you’re doing the work – for your customers. The customer experience should drive most […]

A breakfast of an egg and avocado with a smiley faces, an I love Mondays mug, and a yoghurt with culture on the label

Eat the breakfast of champions. Feed your culture.

Eat the breakfast of champions. Feed your culture. Peter Drucker got this right, culture really will eat your strategy for breakfast. Yet many of us spend hours toiling away, creating the perfect strategy, whilst allowing the ‘enabling’ culture to simply evolve. The same way you need a good breakfast to set you up for a […]

Know when to act with control charts illustration by Ad Esse Consulting

Know when you need to act with control charts

Know when you need to act with control charts Many of us know that hospital waiting times have increased over the past two years. With Covid still creating additional demand for medical assistance and fewer staff available due to sickness, a trend of long waiting times is not ideal, but it is the new ‘normal’. So […]