Notting Hill Genesis identify disrepairs process improvements Reducing backlogs and improving performance Notting Hill Genesis (NHG) are one of the largest housing associations in London and the South East, owning & managing over 66,000 homes. This social housing provider worked with Ad Esse Consulting to improve their disrepairs process after a spike in claims resulted […]
Princess Alice Hospice improve service and pathway design for customers Optimising processes and upskilling the core team Princess Alice Hospice is an organisation that cares for around 1 million people living in Surrey, Southwest London and Middlesex. Their range of services covers patient care in patients homes as well as inpatients support for carers, wellbeing […]
Fairhive uncover opportunities for improvement in a Voids & Lettings Review Understanding staff capacity and improving the Voids process Fairhive homes are a Community Benefit Society and a not-for-profit landlord with nearly 9,000 homes across Buckinghamshire, Oxfordshire and South Northamptonshire. Back in 2014, Fairhive worked with Ad Esse Consulting to improve their voids & lettings […]
Six actions that will make a real impact on your repairs performance Performance improvement in Housing These practical actions have made a substantial impact in the vast majority of the 20+ housing organisations we’ve worked with. We’ve seen clients achieve improvements such as > 40% increase in jobs completed per day, a significant (> 50%) reduction […]
Five actions that will make a real impact on your voids performance Performance improvement in Housing Let’s kick off 2023 with five actions you can do now to improve your Voids process performance. These practical actions have made a substantial impact in the vast majority of the 20+ housing organisations we’ve worked with, and we’ve […]