Five actions that will make a real impact on your voids performance Performance improvement in Housing Let’s kick off 2023 with five actions you can do now to improve your Voids process performance. These practical actions have made a substantial impact in the vast majority of the 20+ housing organisations we’ve worked with, and we’ve […]
New repairs system implementation at Golding Homes Occasionally we are approached to complete projects that are not the ‘norm’ for Ad Esse but sometimes these projects suit the background and expertise of one of our team members. This is one of those examples. The client: Golding Homes We have worked with Golding on many successful […]
Places for People increase repairs productivity by 30% Places for people are one of the largest affordable housing providers in the UK. They engaged Ad Esse to deliver a review of their Property Maintenance Department (PMD), which includes all areas of responsive maintenance. The review covered the end-to-end process; from the initial customer contact (internal […]
UK social housing providers dramatically improve repairs performance Previous Next A typical repairs project will result in: Better overall process performance (fewer WIP jobs, a higher first time fix rate, better operative productivity) A reduction in failure demand contacts into your organisation A better customer experience A lower cost service We have been working with […]
Capacity Assessment Do you have the right capacity in place to meet demand? One challenge all teams have in common is how to ensure they have the right capacity in place to meet their demand. This is often complicated because: Demand can change over time and correct capacity yesterday does not mean correct capacity tomorrow […]