Capacity Assessment Do you have the right capacity in place to meet demand? One challenge all teams have in common is how to ensure they have the right capacity in place to meet their demand. This is often complicated because: Demand can change over time and correct capacity yesterday does not mean correct capacity tomorrow […]
Over £75K worth of time saving for East Thames Download this story Results & ROI Elimination of the appeal process has saved time to the equivalent of over £75,000 for the year when comparing 2015/16 to 2016/17 A more resolution-focused process and a clearer framework for compensation has resulted in compensation paid out reducing by […]
Effective demand management Download client story infographic Looking at the bigger picture Like many organisations during the pandemic, Optivo had to change services and processes to accommodate the challenges of social distancing and remote working. Coupled with a growing demand from customers for more self-service, this led Optivo’s Operations Directorate to revisit their operating model, […]
UK social housing providers cut void turnaround time & costs dramatically One of the most requested projects we facilitate is improving the end-to-end voids & lettings process performance. This is because our Voids & lettings project typically delivers: A quicker process, reducing financial loss & increasing income An excellent customer experience, creating a positive first impression for your new residents […]
Grand Union improve voids & lettings virtually Download this story March 23rd 2020, Rhiannon Gibbs We were all set to start work on a service review of Voids and Lettings with Grand Union Housing, when Boris took to the podium and announced lockdown! When this happened, many organisations put their improvement work on hold to […]