Grand Union improve voids & lettings virtually Download this story March 23rd 2020, Rhiannon Gibbs We were all set to start work on a service review of Voids and Lettings with Grand Union Housing, when Boris took to the podium and announced lockdown! When this happened, many organisations put their improvement work on hold to […]
How Lewisham Homes successfully rolled-out their new Compliance System with a process review (and saved over 200 staff hours a month) Download this case study When Lewisham Homes wanted to implement a system to drive greater transparency and efficiencies in their Property Compliance processes, they knew that they would need to do a process review […]
Poplar HARCA: Actions speak louder than words (and why behaviours matter more than values) Download this story Often displayed as one-word statements, corporate Values can often be detached from the day-to-day reality in organisations. How often have you seen a set of value statements printed on the wall of a business that you consider to […]
Improved service charge process at Grand Union Download client story ‘Customer first’ is a cornerstone of Lean and agile thinking – if you deliver first and foremost what your customer values, then everything else will (to some degree) take care of itself. If an organisation is adopting Lean principle, they will focus the design (or […]
£114K reduction in rent loss at Saffron Housing Trust Download client story here ROI for the project Reduced key-to-key time from 58 days to 19 days (median) Void rent loss down 50% on average, per month £114K reduction in rent loss when comparing April – Aug 2018 to 2019 75% of residents are now making […]