A guide to Kano Model Analysis Staying focused on customer satisfaction Download your guide What is Kano Model Analysis? Dr Noriaki Kano developed Kano Model Analysis in the 1980s, as a tool for analysing and understanding customer satisfaction. It is used when designing new or reviewing existing products and services to keep focus on customer […]

PDCA model illustrated by Ad Esse Consulting Download your PDCA guide What is PDCA? Plan-Do-Check-Act is an iterative four-step problem-solving process used to achieve continuous improvement. It is a never-ending cycle of improvement based on learning from the results you achieve. It is also known as the Deming Cycle, Shewhart Cycle or Deming Wheel. Who […]

A guide to the 7 Wastes Waste is anything that does NOT add value to your product or service. Every activity in your organisation either adds customer value, or cost (Waste). Download our infographic for the 7 types of waste. What are the 7 Wastes? This is a Lean tool that helps you identify waste […]

A guide to objectives and key results (OKRs) Download your OKRs guide OKR template An Objective is what you want to achieve, and a Key Result is how you plan to measure that you have achieved your Objective. Monitoring your OKRs will help you to celebrate success and identify any barriers to overcome. What are […]

A guide to digital transformation Download your Digital Transformation Get your processes ready for a digital transformation. This guide includes tips for a successful, effective digital transformation that will improve the customer experience, organisational performance, resource management and more. What does digital transformation mean? A bit like a business transformation, this is where you wholistically […]