Storytelling to triumph over obstacles to your transformation Your transformation programme is important for improving the experience for your customers and it will drastically improve things for the people who work at your organisation. You know it. We know it. Do your colleagues know it? Our business storytelling partner We find that storytelling can help […]

What can grenade manufacturing teach us about mistake proofing? Most people rely on ‘detection’ as a way to pick up mistakes that have been made, but detection is a particularly ineffective way of mistake proofing your work. It’s too easy for mistakes to slip through the detection net and get picked up by your customers! ‘Checking’ is just one of the […]