UK social housing providers dramatically improve repairs performance Previous Next A typical repairs project will result in: Better overall process performance (fewer WIP jobs, a higher first time fix rate, better operative productivity) A reduction in failure demand contacts into your organisation A better customer experience A lower cost service We have been working with […]
“Have you made an impact?” Perhaps a better question to ask, is how do you know whether you’ve made an impact? We find that many organisations struggle to respond when asked about the impact they are having and the outcomes they have delivered. But why? Let’s look at this together. “Who are we, if not […]
How do you measure success at the Olympics? The Tokyo 2020 Paralympics have begun! We’re cheering on team GB. The question is, how do we determine success? An article in the Guardian sparked the question, who had the most successful Olympics? The USA, San Marino, and Bermuda all believe they had the best results. How can […]
Pea is for productivity We all have moments where time just disappears. Do you feel like too many tasks are fighting for your attention? Concerned that you don’t seem to be making much progress despite putting in a lot of time & effort? By prioritising a few vital tasks, you can get the greatest impact […]
Improve your performance by measuring what matters Measurement is something that has become increasingly overcomplicated over the years, and now often requires centralised teams to monitor and report on KPIs. Benchmarks and targets just muddy the water and make it harder to discern useable information. One of our strengths is demystifying measurement, working with organisations to set measures that matter; […]