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Are you making an impact? Measure your purpose

“Have you made an impact?” Perhaps a better question to ask, is how do you know whether you’ve made an impact? We find that many organisations struggle to respond when asked about the impact they are having and the outcomes they have delivered. But why? Let’s look at this together. “Who are we, if not […]

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How do you measure success at the Olympics?

How do you measure success at the Olympics? The Tokyo 2020 Paralympics have begun! We’re cheering on team GB. The question is, how do we determine success? An article in the Guardian sparked the question, who had the most successful Olympics? The USA, San Marino, and Bermuda all believe they had the best results. How can […]

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Pea is for productivity: prioritise the vital few tasks

Pea is for productivity We all have moments where time just disappears. Do you feel like too many tasks are fighting for your attention? Concerned that you don’t seem to be making much progress despite putting in a lot of time & effort? By prioritising a few vital tasks, you can get the greatest impact […]

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Improve your performance by measuring what matters

Improve your performance by measuring what matters Measurement is something that has become increasingly overcomplicated over the years, and now often requires centralised teams to monitor and report on KPIs. Benchmarks and targets just muddy the water and make it harder to discern useable information. One of our strengths is demystifying measurement, working with organisations to set measures that matter; […]

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Human-centric design: How to make services your customers love

Shape your services around your customers A lot has changed since life before Covid – the way you work, live, and communicate with others is different. When you walk into a public place nowadays, you expect face masks, hand sanitiser and one-way systems. What would you think if a shop or restaurant were oblivious to […]