Client Stories

With a social purpose, all of our clients transform their organisations to provide exceptional services to those who need it most in society. Continuously improving and pursuing perfection, our clients are predominantly in the charity, housing, public services, and healthcare sectors. Scroll down the page to see their inspirational stories below.

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Terry Spillard, Assistant Director of Customers at Golding Homes
"I was so grateful I was able to embark with Ad Esse on the business mentoring / coaching over a series of five sessions. Rhiannon Gibbs, Director, was able to help me focus on improving performance and developing me as an individual. The activities Rhiannon worked through with me in our sessions focused on both organisational and my individual goals. The sessions provided me with the opportunity to better assess my strengths as well as my development areas. If you’ve hit a crossroads with your performance at work or need a sounding board, coupled with lean thinking, please reach out to Ad Esse, this has made a huge difference for me."
Vicki Shaw, Head of Best Practice at Kidney Research UK
"Once again, working with Ad Esse has been invaluable. Their expertise and direction delivered significant benefits from the very first rapid improvement workshop, set up to consider our contracts management processes. The Ad Esse team continued to support throughout implementation, ensuring momentum whilst also motivating the team."
Asif Khan, Head of Asset Management at Notting Hill Genesis
"I found the whole process brilliant from start to finish. Both Rhiannon and Stoffer were extremely engaging and attentive - and have clearly done this many times before! I highly recommend this service to anyone looking for an external expert to review the nuts, bolts and outputs of functions that they are responsible for and wanting to achieve better efficiencies."
Jay Mistry, Service Design Manager at RHP
"Overall, it was a great experience working with [Ad Esse]. You were flexible and supported us really well when the scope changed slightly. You ran the sessions well, with a big group and over Teams, and most importantly the report you produced at the end was valuable. Especially to some of our senior stakeholders in helping them understand some of the challenges we currently have."
Joe Williams, Head of Neighbourhoods at Poplar HARCA
"A very thorough and useful piece of work that has highlighted ways in which the team can work more effectively, and will help inform how the service operates moving forward."
Tina Mercer, Head of Income at Origin Housing
"Ad Esse's professional approach and flexibility enabled us to deliver against our objectives and manage very tight deadlines."
Mona Shah, Director of Finance & Information at Grand Union Housing Group
"Working with Ad Esse was really working with partners and not consultants. They really spent the time with the team getting to the heart of the issue and also providing us with key objectives by challenging our thinking and really focusing on the outcomes, but always in a supportive way. The team really felt that Ad Esse were part of the team and achieving the right outcome was as important for them as us. When we had to re-address some of the deliverables and timescales, we were supported and found a solution. Ad Esse are extremely professional and personable at the same time. They are knowledgeable and are willing to share their knowledge and embed new practices in the overall organisation, so not just delivering the project well, but improving the organisation at the same time."
Kam Basra, Head of Transformation at Citizen
"Ad Esse have helped Citizen to develop a people driven transformation programme, where our people are at the centre of our continuous improvement and overarching transformation. This has involved work in a number of areas including strategy and processes. A pivotal part of us sustaining the change long term is Ad Esse’s support in giving us the tools to ensure our people's development is woven into the daily fabric of working life and regular operations, daily routines, and conversations. The work with managers has been very successful, as it has really challenged them into thinking about how what they do day-to-day supports their staff and continuous improvement. More so, Ad Esse have helped them start their journey to becoming effective leaders. While we are doing a lot of other change activity as part of our transformation, I have no doubt that Ad Esse has played a pivotal part in supporting in making this change a success."
Andrea Baker, Director of Operations at Poplar HARCA
"Ad Esse was recommended to Poplar HARCA, and I am very happy to now be doing the recommending. Ad Esse’s dedicated team has successfully worked with us on a number of high-profile projects: providing insight, experience and understanding. They challenged us to be better, and we now have robust and customer-centred processes; a keener understanding of our services; and my team has new skills they can apply to other bits of our business."
Philippa Crowther, Chief Executive at The Wilberforce Trust
"Working with Ad Esse has been instrumental and critical in our improvement programme. One clear process for Care Contracting, now used by all departments of the organisation, has seen a major improvement to revenue collection. It has shortened revenue collection times and increased our care hours this year by over 23,000. This has all been alongside the expert support of Ad Esse."
Sue Varvel, Director of Nursing & Clinical Services at Rennie Grove Hospice Care
"This has been a fascinating process which has created the opportunity to review thoroughly what we do within our Clinical Admin team and consider our approach in a totally different way. We saw clear time saving opportunities very early on and all of our nursing staff were encouraged to contribute which enabled them to see where they could save time also. Thank you Ad Esse!"
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What's your story?

Funding. Regulation. Government policy. Nothing stands still for long, but the impact of change can be unending.

You need to deliver the right improvements for your organisation; whether that’s fixing things in the immediate future or creating a longer lasting programme of positive transformation that will live on well beyond your tenure. But that can be a daunting prospect. Whatever your motivation for progress, it needs to not only be on your terms but also reflect the greater mission of the work your organisation is doing.

Managing continuous improvement is not just about process; it’s about all the people it touches along the way and it’s the opportunity it creates to do something truly amazing. Get started by developing people & culture, improving services, and optimising organisation design.

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