Our services
We're all about making businesses better. We specialise in Lean Thinking to help companies thrive, continuously improve, and adapt in an ever-changing world. Our mission is to boost the performance of organisations that have a social purpose and make them the aspiring standard for operational excellence.
Read more about what we do and how we work with organisations like yours below.
Performance Improvement Consultancy
With customer expectations and needs changing all the time, and challenging social and economic conditions, how do you know if you are delivering the right services in the right way, creating maximum value, without compromising on quality, compliance and profitability?
We use Lean Principles to design organisations, services and processes with you that deliver more customer value whilst simultaneously being more effective, efficient, cheaper, higher quality and better performing.
Develop your Continuous Improvement Capabilities and Culture
Developing a high-performing continuous improvement culture requires in-house expertise to thrive. It is not sustainable to rely on others to drive your improvement agenda.
We work with clients to develop in-house continuous improvement expertise, including improvement practitioners (akin to internal consultants) who can facilitate improvement, we up-skill and mentor leaders in how to cultivate and nurture a continuous improvement culture, and we work with your front-line colleagues on embedding a problem-solving mentality and delivering service improvement.
Bespoke Process-Driven Digital Solutions
Our digital service ensures everyone can achieve not just their future state but their ideal, aspirational state too, in a timeline that would have previously been thought unachievable.
What we offer is true digital transformation, powered by excellent process design and enabled by straightforward reliable tech.
Our solution resolves the current issues surrounding custom development (with the related expenses and long timelines) or off-the-shelf products (with the constraints and expensive customisation). We can create custom systems in less time than an off-the-shelf product could mobilise for you, and the biggest win – it is fully customisable and therefore can easily be improved and adapted in line with your services and processes, rather than being a hinderance.
Service Charge Excellence
Now for something very niche...
For many years, service charges have been a challenge for housing providers. Grappling with the changing demands of customers, interpreting leases, meeting legislative requirements, and maximising recovery... all require very different skills. It is understandable that organisations have struggled to tackle the problem, too often being put in the ‘too hard to do’ box.
At Ad Esse, we have been working in the social housing sector since 2010 to address the problem of service charges, but in recent years the support required called for a more specialist knowledge of lease and legislation, and so in 2022, Ad Esse Service Charges was born.
Since then, we have been helping the sector tackle the problem of service charges and aspiring to create service charge excellence everywhere we go.
Listen to this quick (<1 minute) audio from Rhiannon about the principles that underpin all the work we do. 👇