We are a business improvement consultancy; we’re often referred to as change or transformation consultants, but it’s the type of change or transformation that improves things for the better (we don’t make it worse or rearrange deck chairs). Our work spans the spectrum of improvement from helping you craft your vision statement to successful implementation of improvement ideas and everything in between.
Have a peek at this brief summary of our services.
Our approach to improvement is practical and is quietly underpinned by the principles of Lean, Agile, Systems Thinking, Design Thinking and Innovation. We can help you to achieve your desired outcomes and create an organisation that can continuously improve and adapt to the ever-changing world, without ever losing focus on what really matters; people.
Sound good? Take a look at our guides below for more detailed information or say hello for your personalised solution.
Develop your people & culture
To fulfil your organisation’s social purpose and deliver great services to people in need, your staff must be fully equipped with capabilities to thrive in a constantly changing world. Sustainable progress is challenging without developing people and culture; what happens when the experts leave? We help by transferring skills to practitioners, leaders and frontline staff to ensure the whole organisation works cohesively together with an improvement-focused culture.
Improve your services
With customer expectations and needs changing all the time, and challenging social and economic conditions, how do you know if you are delivering the right services in the right way, creating maximum value, without compromising on quality, compliance and profitability? We will help you to increase efficiency and improve customer experience. See our guides below for more information.
Optimise your organisation design
Is your organisation set up properly to efficiently deliver the best customer experience? Your organisation must be forward-thinking, innovative and able to challenge the status quo if you are to deliver truly great services. Sticking a plaster over a problem isn’t enough; you want to pursue perfection for your customers, not just make things a little better. Take a look at our guides to see how we can help.
Implement your project
Our Implementation Manager takes a leading role in your project, making sure all your governance requirements are met, actions are implemented at pace to an agreed timescale, and benefits achieved and evidenced. As well as doing the work quickly and efficiently, our Implementation Manager coaches your people to make sure that future project delivery can be done in-house, if desired. With this offering supplementing our consultancy, we can guide you through a project from start to finish with limited disruption to services, avoiding employee frustration and wasted time, effort, and money.
We are part of the National Framework Parternship. See us here! NFP deliver fully compliant, dependable procurement solutions for housing, blue light, education, charity, healthcare, transport, local authority, and government organisations.
We’re also fully accredited Bloom suppliers. Opening up procurement for the public sector, Bloom provide a marketplace for buying & managing services and is OJEU compliant.