We are a Lean business improvement consultancy; often referred to as change or transformation consultants. If you need to make improvements to your customer service, staff and stakeholder experience, or to your performance, then get in touch.
We can help you to achieve your desired outcomes and create an organisation that can continuously improve and adapt to the ever-changing world, without ever losing focus on what really matters; people.
Optimise your organisation design
Is your organisation set up properly to efficiently deliver your mission and the best customer experience? Sometimes it’s necessary to take a step back and to assess how your fundamental set up, including your processes, measures, structure, systems, etc, supports the delivery of your organisations mission and strategic plans.
Ask about operating model reviews, target operating model design, and full transformation programmes.
Develop your people & culture
A high-performing continuous improvement culture requires in-house expertise to thrive. It is not sustainable to rely on others to drive your improvement agenda. We work with clients to develop in-house continuous improvement expertise, including improvement practitioners (they are like internal consultants who can facilitate improvement), we up-skill and mentor leaders in how to cultivate and nurture a continuous improvement culture, and we work with your front-line colleagues on how to improve their services. Doing this ensures that the whole organisation works cohesively together with an improvement focused culture.
Ask about skills transfer, leadership workshops, mentoring, or our LCS qualifications
Improve your services
Do you need to improve your services? With customer expectations and needs changing all the time, and challenging social and economic conditions, how do you know if you are delivering the right services in the right way, creating maximum value, without compromising on quality, compliance and profitability? Using Lean principles will enable you to deliver better, cheaper and higher performing services, that deliver more customer value, all at the same time.
Ask about our service reviews and rapid improvement workshops
Deliver and embed change
Are you looking to deliver projects more effectively? Many organisations struggle to deliver and embed the changes they know they need to make, and yet without successful implementation a project is essentially just good intentions. Whether you struggle with project management or capacity to deliver your projects we can help. Our agile approach to project management ensures all your governance requirements are met, actions are delivered, and change is implemented at pace to an agreed timescale, and benefits achieved and evidenced. We can guide you through a project from start to finish with limited disruption to services, avoiding employee frustration and wasted time, effort, and money.
Talk to us about your projects.
We are part of the National Framework Parternship. See us here! NFP deliver fully compliant, dependable procurement solutions for housing, blue light, education, charity, healthcare, transport, local authority, and government organisations.
We’re fully accredited Bloom suppliers. Opening up procurement for the public sector, Bloom provide a marketplace for buying & managing services and is OJEU compliant.
We’re also a registered with Constellia service provider. Established in 2007, Constellia enables public and private sectors to buy Consultancy services effectively.