Ad Esse Consulting leadership resilience with batman, superman and the flash

You don’t need super powers to be a resilient leader

You don’t need super powers to be a resilient leader If you’re like us, you’ll appreciate the DC Comics reference above. Despite not having any superpowers himself, Batman is still figthing crime in the same league as Superman and the Flash. Likewise, you don’t need to be the ‘perfect’ leader and have all the answers […]

Ad Esse COnsulting leading through change comic

Leadership development: How to lead through change effectively

How to lead change effectively I’m sure we can all resonate with the image above, whether we’re talking about climate change, human rights, or business improvement. Everyone wants change, but it’s difficult to do and even harder to lead, requiring continuous leadership development. Change is inevitable, whether you’re responding to external factors like the effects […]

Ad Esse Consulting Culture Change Align Values and behaviour computer buffering illustration

Culture change: Align your values and behaviour

Actions speak louder than words If you want to create culture change, align your values & behaviour and positive stories will spread as a result. Have you ever seen company values displayed proudly for the world to see and laughed? For example, my internet provider values being proactive, putting customers first and working as one […]

Ad Esse Channel Shift illustration

Why is my channel shift project creating more work?

Why is my channel shift project creating more work? & more customer dissatisfaction? The situation (anonymised) “We delivered a channel shift project* as part of our digital transformation programme over a year ago. The objective was to reduce phone calls into our contact centre and find new online ways for our customers to contact us, […]

Ad Esse Deliver your Agile project team illustration

How to deliver Agile projects effectively with Yeukai

How to deliver Agile projects effectively with Yeukai What is Agile? As an Implementation Manager at Ad Esse, I use Agile as an approach to project management. In a nutshell, Agile pushes you to deliver value early and often, and enables you to make project changes quickly, based on regular feedback. Having a deep understanding […]