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Get your processes ready for a digital transformation

Love it or hate it, digitalisation is rapidly becoming the norm, largely thanks to COVID-19; everyone is rushing to undergo a digital transformation. Embracing digital technologies can provide opportunities that were previously unattainable, such as the delivery of additional services, a greater flexibility for your workers, a better customer experience and so much more. Your […]

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Why is my channel shift project creating more work?

Why is my channel shift project creating more work? & more customer dissatisfaction? The situation (anonymised) “We delivered a channel shift project* as part of our digital transformation programme over a year ago. The objective was to reduce phone calls into our contact centre and find new online ways for our customers to contact us, […]